Let’s face it, the IT services industry is an incredibly competitive marketplace with thousands of companies out there who on a “block and tackle” level perform the exact same services as HighPoint Technology Group. For many companies, hiring or switching from an IT services or consulting company can seem risky.
What are the right questions to ask?
What’s going to happen after I sign this contract?
What happens when my business changes?
These questions and many others put a customer in the uncomfortable position of having to figure out how to safely get OUT of an agreement at the same time they working to get IN one. How crazy is that concept?!?
For a culture to work, it must be prevalent in everything we do. More importantly it must come naturally and can never be forced or it will simply not work. Our culture is not a massive mission statement or document, rather it is simply four words which form the foundation of who we are.
What this means to HighPoint customers is that all interactions, whether it be a simple service ticket, to our sales process, and even our billing and collections efforts, will be done with these core principles at the forefront.
Our goal is to be regarded as the “Disney” of the IT services industry by focusing on cultivating our passion for technology to solve issues, build trustworthy relationships with clients and deliver an ecstatic customer experience!
This is our brand promise and commitment to you. This is why we hire new employees with these principles in mind, use Disney inspired customer service training methods for all departments, and work every single day to be selfless members of the community.